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Terms and conditions

Below you'll find the general terms & conditions that apply to all of our accommodation. Please bear in mind that the specific terms & conditions for the accommodation you book will vary, as will the particular cancellation policy for each one. You can find these specific conditions listed in full on the purchase form, which you will have to confirm you have read before you finalise your booking.


  • 1. How to use this website


    This website is for personal and private use only. Any distribution, modification, transformation, removal, public display, and/or other activity is strictly prohibited, if not expressly authorised by Open House Spain SL (hereafter referred to as Open House Group).

    The right to use this website, either for searching for information or for making a booking, is reserved for people over the age of 18, to individuals and representatives from companies and/or institutions. Open House Group reserves the right to modify the website or parts thereof, as well as its content where deemed necessary.

    We always endeavour to check the veracity of the information displayed on our website. Nevertheless, the website contains information that depends upon third parties and/or institutions other than Open House Group and therefore we cannot be held responsible for the veracity and accuracy of said information.

  • 2. Bookings


    Booking requests made via the internet by the user that have been received by Open House Group are contractually binding in nature. Once the contract has been completed the user is subject to the General Conditions which per force the user/client must accept in order to complete the contractual process.

    Open House Group reserves the right to correct mistakes in calculation or orthography. The client agrees to all of the obligations set forth in the contract and moreover will be responsible for any damage and harm that could befall those occupying the accommodation.

  • 3. Tariffs and prices


    You can choose to view prices across the website in euros, sterling or US dollars, however, when you come to book, please note that all prices are quoted in euros. You can see the equivalent in another currency on the booking page by choosing that currency from the dropdown menu. The exchange rate for currency conversions is updated daily at 06:00, in line with the European Central Bank.

    Open House Group reserves the right to modify the prices displayed on the website at any time. These modifications will not under any circumstances affect bookings that have already been contracted. Nevertheless, these changes will be applicable in the case of modifications to bookings that have been requested by clients.

  • 4. Requesting services


    Upon making a booking, the user authorises Open House Group to charge their credit card, or other agreed method of payment, for the amount for each and every booking of services requested via the website. To effectuate and guarantee an Open House Group booking, the user may in certain cases be asked for their bank card details to forward to the accommodation, who in turn must fully observe the legislation for personal data protection. The user expressly grants Open House Group the right to communicate their bank card details to the necessary accommodation provider to effectuate and guarantee their booking.

  • 5. Credit card security


    Open House Group takes every precaution within its means to protect users' information. Users' personal data will be protected both online and offline (within our offices). When the client enters personal data/information (for example their credit card number) into our website, this information is encoded and protected using the best software on the market - SSL and PGP. On secure webpages - for example, booking forms - a closed padlock symbol will appear on the browser's navigation bar. On other pages, where the user is merely browsing, this padlock will appear unlocked. We use SSL software to protect personal data online and PGP to protect this during the transmission of data.

    The user has a commitment to ensure all of the data supplied to Open House Group, either directly through the website or by using the customer service system, is complete, correct and precise. The user may only use credit or debit cards within their own possession and never those belonging to other people. Open House Group reserves the right to verify data at any time if it is deemed expedient and necessary, with the aim of avoiding fraudulent activity.

    Open House Group reserves the right to cancel the booking in the case of monies being returned, the use of stolen cards, false and/or incomplete data or in the case of being unable to verify data supplied by the user.

  • 6. Confirmation of bookings


    Booking confirmations are automatically generated on screen when the user accepts the reservation and are also sent by email subsequent to the booking being made. There is a possibility that this confirmation could arrive in the 'spam' folder in the user's email client, and therefore the user should, in the instance of not receiving this email, check all of their email folders.

    We recommend that you print or save this confirmation in a PDF format when you finalise your booking.

  • 7. The company


    Open House Spain S.L.
    Roger de Lluria 50, 1
    08009 Barcelona, Spain
    CIF: B-61444451
    Director: Claudia Eleuterio
    Inscribed in the Commercial Register of Barcelona in Volume 30.043, Folio 183, sheet B-162666.